FAQs

Orders

How do I place an order?

Browse the collection, choose your size and colour, add to cart and check out. You can check out as a guest or create an account to track orders.

Can I change or cancel my order?

Orders can be changed or cancelled within 12 hours of placing them. Message us on WhatsApp with your order number.

Payment

Which payment methods do you accept?

Cash on Delivery, direct bank transfer, and debit/credit cards and wallets through Safepay.

Is Cash on Delivery available everywhere?

COD is available across Pakistan. A small COD fee may apply in some areas.

Shipping

How long does delivery take?

Major cities: 2–4 working days. Other areas: 4–7 working days. Sale and festive periods may take longer.

How can I track my order?

Use the Track Order page with your order number and email, or check My Account → Orders.

Exchanges

What is your exchange policy?

Unworn items with original tags can be exchanged within 14 days of delivery. See our Exchange & Return Policy for details.

How do I find my size?

Please refer to our Size Guide. If you are between sizes, we recommend sizing up.